![]() Enter the product number or select to auto detect Please use the following link to create yourself a case number, then call and it may help speed up the call process: They might have multiple options to help you on this. If your product is out of warranty, then remember to choose the paid options to get the tech support number. If the issue persists, I would personally suggest you contact our HP phone support for one on one interaction. If the carriage moves freely, follow the troubleshooting steps in this link. Wait until the warm-up period finishes and your printer is idle and silent before you proceed. The printer lights might flash, and the carriage might move. The printer might go through a warm-up period. (8) Turn on the printer, if it does not automatically turn on. (7) Reconnect the power cord to the rear of the printer. (6) Plug the power cord back into the wall outlet.NOTE: HP recommends connecting the printer power cord directly to the wall outlet. (4) Unplug the power cord from the wall outlet. (3) With the printer turned on, disconnect the power cord from the rear of the printer. (2) Wait until the printer is idle and silent before you continue. (1) Turn the printer on, if it is not already on. Have you done any hardware changes in the printer? ![]() To provide you with an accurate solution, I'll need a few more details: I understand that the printer carriage is stuck, need not worry I'll be glad to assist you with this. This is a great place to get support, find answers and tips to your technical queries.
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